Refund policy

Prior to returning any products for any reason, the customer must contact Aegis Formulas at support@aegisformulas.com to obtain a Return Authorization Number (RA). No refund will be issued for any product returned without an RA number. Any product returned to Aegis Formulas cannot be resent to original customer.  

Aegis Formulas does not refund or provide return credits for opened or used products. Aegis Formulas does not provide any refunds after 30 days from the date of purchase. The product must be returned to Aegis Formulas in its original condition. Customer must pay return shipping costs. If

If you receive any products in a damaged condition, hang on to your shipment and DO NOT discard any damaged boxes, packaging, or products. Report the damage to us and we will determine if you should return the product for a replacement. You may be asked to provide pictures of your damages to help in the processing of your claim.  

• Returns need to be approved before shipment and provided an RA number or opportunity for refund will not be applicable. 
• If we feel you are abusing the returns process, we reserve the right to deny the return request and terminate your account. 
• Any order errors — including mis-shipments, missing items, damaged items, packages marked delivered but not received, etc. — must be reported within 30 days of order delivery to receive resolution or correction. 
• Aegis Formulas does not accept returns due to market changes or Customer’s inability to sell the product due to a lack of compliance with the advertised pricing policies or internet selling restrictions. 
• Aegis Formulas is not responsible for lost/stolen packages or customs fees. The customer needs to reach out to the carrier for further resolution.